A chat box is not an AI product.
The escape hatches, previews, and correction loops every generative experience needs before it deserves trust.
Design truths most teams learn too late.
Opinionated, practical notes on the invisible decisions behind AI products, design systems, and interactions that feel inevitable.
Stop naming colours. Start naming decisions.
A practical three-layer model for building systems that survive new brands, modes, platforms, and AI-generated interfaces.
Your product isn’t slow. Your feedback loop is.
The response contract, optimistic-state rules, and motion principles that make complex products feel immediate without faking certainty.
THE OPERATING PRINCIPLE
Good design removes doubt. Great design removes it without hiding consequence.
Bring me the hard problem